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True Defense Professional & Business Process Services bring you seasoned and highly experienced leadership. We have extensive “hands on” actual COO/CFO/CIO/CTO/CSO executive decision making resources that have the business acumen to use; 1) the correct due diligence, 2) weigh initial investment to longer term return on investment (ROI), 3) provide visionary perspective, 4) cross-functional integration, and project design/management, to deliver definitive improvement to your business.

We also take a unique approach to what you would find with other technology companies. Our Professional Service practice maintains a strict independence from internal or external influences. This is apparent in our two types of professional services; as an extension of your IT staff, and/or in an audit roll. We provide our complete assurance that we will give you an honest, educated, opinion to provide independent options that are best for your business.

Perhaps you are consolidating two businesses and integrating their technologies and data centers. We have specialists that will build the design, negotiate the investment on your behalf, and manage the project for the term. These are examples of one time activities that do not justify a long term hire where you can use TRUE DEFENSE professional services to get the job done and return to your normal IT budget.

Here is a partial list of our Professional Services:

  • Audits & Assessments
  • Consulting
  • Data Warehousing Architecture
  • Documentation, Policies & Procedures
  • IT Augmentation
  • Strategic IT Planning
  • Systems Integration
  • Virtual CIO
  • Virtual IT Department

Audits & Assessments – Our professional service audits and assessments encompass an analysis of the design, and implementation of your information infrastructures. Starting with an understanding of your current corporate infrastructure, IT policies, and business objectives, we gain an in-depth view of your current business technology environment.

We then take a regimented inventory of your technology assets, topology, log information and performance data to gain a detailed view of the actual configuration and performance behavior of your current technology deployment.

Finally, we produce a professional executive summary followed by detailed observations including background (to best practices), risks and recommendations. We will sit down and review the findings with you as well as discuss the options available to you.

Types of Professional Audits:

  • Acquisition
  • Cost of Operation
  • Efficiency
  • Green (Energy Efficient)
  • Internal
  • Compliance
  • Security
  • Staffing

Consulting Services – No matter how big or how small, there comes a time where you just need an informed resource to take an idea or business requirement and brainstorm it with you. It could be a discussion about integrated support with your web site, RF and barcode inventory tracking, multi-site business networking, etc.

The True Defense Professional Service Team will make sure to work through all the hidden and difficult questions involved in making an informed IT decision. Our focus is on building the proper requirements, the proper investment strategy, the proper return on investment while minimizing business impact, managing the change, provisioning the ability to scale, and reducing maintenance.

Augmenting Your IT Department – Our augmentation consulting practice focuses on being a true logical extension of your business and IT department. Adding a professional team member to assess a non-routine activities such as strategic planning, or doing due diligence on ERP software, building and assessing demo scripts, managing projects, and pulling on other professional resources for insight.

Or perhaps consolidating two businesses and integrating their technologies and data centers. We have specialists that will build the design, negotiate the investment on your behalf, and manage the project for the term. These are examples of one time activities that do not justify a long term hire where you can use TRUE DEFENSE professional services to get the job done and return to your normal IT budget.

IT Augmentation Services:

  • Application Software Selection & Deployment
  • EDI, ERP, POS, CRM, SFA
  • Business Integration
  • Data Center Migration & Consolidation
  • Documentation
  • Investment Quoting & Negotiation
  • Policies and Procedures
  • Project Design
  • Project Management and Facilitation

System Integration – When it comes to business efficiency, how systems integrate and share data to minimize intermediate steps is paramount. Not only does it reduce complexity, but saves effort, expense and unnecessary maintenance. In addition, having the ability to have data from multiple systems come together at near-real time can provide the ability to manage more effectively, and provide information (like inventory). Imagine the integration of applications, systems, network and data that allow customers to see availability, order on-line, take secure payment, print the order in the warehouse, optimize the order pick process, print the shipping label, notify the shipper, provide customer tracking integration, producing the invoice and posting revenue to your financial system, generating forecasts and automatically feeding your vendors reorders for just in time to replenish your warehouse (reducing inventory cost substantially).

The point is IT needs to work to support your business with proper system integration. If you feel you IT offering isn’t providing all the benefits it should, call us to set up a time to discuss where you need IT to be.

Professional Virtual Services

cioThe Virtual CIO (CTO or CSO) is a rapidly growing professional practice for us because of the great value it provides our customers. In the case of businesses who either do not have the budget or the need for a full-time CIO, but can benefit from the knowledge and direction of a seasoned IT executive, consider utilizing one of True Defense executive virtual CIO’s. We can attend essential leadership meetings, conduct management and staff meetings, put together budgets, deal with compliance and strategic issues while only having to be on site one or two days a week. The Virtual CIO is also an invaluable reference to add on your website as a member of your management team or be on board during an acquisition. Our executives have between 7-20 years of actual, hands on CIO experience and over a half century combined.

Virtual IT Department. Whether you are starting a business, or you have gained comfort by observing the benefits of outsourced IT staff and system virtualization; you may want to consider the next logical step, which is to utilize a virtual IT department. Imagine not having to worry about staffing issues, and when your main technical person is going to be out of reach while on vacation; or constantly updating technologies to keep your system needs current; and most importantly have the peace of mind that your IT assets and data are protected, safe, and secure. True Defense virtual IT department gets you a mountain of exceptional talent, hardware and software redundancy, and allows you to focus on what’s important, driving your business.